Refund & Returns Policy

Roshan Leather is dedicated to offering customized and personalized leather products tailored to each customer’s specifications. Due to the bespoke nature of our products, we have a strict policy regarding returns and replacements. Please review the policy details below.

1. Return and Replacement Eligibility

• Products are only eligible for replacement if they are different from what was ordered.
• Conditions for Returns
  • The item must be unused and in the same condition as received.
  • It must be in its original packaging.
• Non-returnable items
  • Gift cards or vouchers are not eligible for returns or refunds.

2. Return Process

• To initiate a return, please contact us at info@roshanleather.com with details of the issue.
• Ensure your return request is made within 3 days of delivery to be considered eligible.

3. Partial Refunds (if applicable)

Certain situations may qualify for partial refunds.

• Items not in their original condition, or items with damage or missing parts, if the issue was not due to our error.
• Items returned beyond the 3-day window after delivery.

4. Refunds Process

• Once we receive and inspect the returned item, we will notify you via email or call regarding the approval or rejection of your refund request.
• Approved refunds will be processed within 15 days and credited to your original payment method (credit card, bank account, etc.).

5. Late or Missing Refunds

If you have not received your refund

• First, check your bank account and contact your credit card company, as processing times may vary.
• If still unresolved, please reach out to your bank, as there may be additional processing time.

If you have followed these steps and still have not received your refund, contact us at info@roshanleather.com.